Frequently Asked Questions

Everything you need to know about shopping with Folk.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Do you offer international shipping?

Yes, Folk ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

Are your products sustainably sourced?

At Folk, we prioritize quality and ethics. We work closely with our suppliers to ensure that the materials used in our products meet high environmental and social standards.